Product-heavy requests
Hardware, printer or licence requests can include price, payment and account-status confirmation before supply.
Customer help
I'm a Customer
Already work with Citywide? Tell us what needs attention and we will route it to the right next step: IT support, printer service, workshop repair, consumables, hardware, quote, account review, managed IT or managed print.
Account check-in
Service, supplies, quotes and reviews in one route.
Quick routing
Use one form for the next useful action
Citywide can check account history, confirm whether the request should become a service booking, quote, consumables order, IT Health Check, print fleet assessment, account review or follow-up reminder.
Recurring support potential
Repeat IT issues, multiple printers, manual consumables and old hardware can become managed IT or managed print review opportunities.
Booking form
Send Check-In
Tell us what is happening and Citywide will confirm the right next step. For urgent issues blocking work, call 0800 302 080.
Local proof
Auckland support with a clear next step
Local contact, practical service routing and real customer feedback help people choose the right next step without guessing who to call.
Business IT support, printer service, workshop repair, consumables and hardware/install paths are routed through one local team.
Local service coverage North Shore and Penrose service footprintPhone and form paths make urgent issues visible, so blocked staff and printer faults can be responded to quickly.
Direct service contact 0800 302 080Every enquiry asks for the service need, customer status and useful context before the next step is confirmed.
Clear service request Service, quote, install and account review paths
What can we help with?
Fast paths for existing customers
Book service
IT support, printer service, workshop repair or urgent issue.
Book ServiceOrder consumables
Toner, ink, drums, maintenance kits or supply reminders.
Order ConsumablesRequest quote
Hardware, printer replacement, install work, project work or open quote follow-up.
Request QuoteAccount review
Repeat issues, old hardware, multiple printers or unmanaged IT support.
Book Account ReviewIT Health Check
Microsoft 365, backup, security, devices or repeat support problems.
Book IT Health CheckPrint fleet assessment
Multiple devices, unknown print costs, repeat faults or manual toner ordering.
Book Print Fleet Assessment
What happens next
Citywide checks the account history before actioning the request
The team confirms customer status, urgency, open quotes, service history and who should respond. Hardware, consumables and licence-related requests may also need payment and account details confirmed.
Service owner
Dispatcher/admin for urgent service bookings and workshop routing.
Sales/admin follow-up
Quote follow-up, account review, hardware/install and account-aware product requests.
MSP/MPS owner
Managed IT, managed print and recurring review opportunities.